A word from our CEO

Lisa Claes, CEO CoreLogic International

Lisa Claes
CEO CoreLogic International

It has been a turbulent few weeks for CoreLogic and our clients, partners, vendors and suppliers as we work together to take on the ’once-in-a-century’ challenge of responding to the novel coronavirus (COVID-19) pandemic.

We will look back on the first half of 2020 as being a period in our lives where everything seemed to shift off its axis. We are in a time where COVID-19 is reshaping the way our world is interconnected, from how we conduct business to how we live our lives.  We are beginning to understand what a global pandemic potentially means for our countries, our businesses and our families.  What makes this shared experience so challenging is that at the moment we have more unknowns than knowns and this is what makes us feel uncomfortable and sometimes anxious as human beings. What is needed most in these uncertain times is clarity.

To that end, we have been focused on making sure we are doing everything possible to ensure we protect the health and wellbeing of our staff, clients and the wider community, whilst maintaining our high levels of support and service.  Above all, our CORE values of Clients First, Ownership, Respect and Engagement are our compass in these difficult times and I am very proud to see our values come to life each day of this crisis.

We understand that this global pandemic brings significant impacts for our clients across all segments we work with. It is a very tough time. We are committed to partnering with you through this crisis by providing practical support to your business through our data and insights and by finding creative new ways to work together.

We are working with many of you across the key industries we serve, including our real estate, financial institutions, insurance companies, government agencies and property owners to help overcome the many challenges together. Thank you for those of you who have and continue to engage with us; we value the feedback about how we can assist your business during these times. We are also collaborating with many of the industry bodies who work with and represent you in the property ecosystem to ensure we are collectively bringing solutions to ensure continuity of business where possible.

This web page will be a central place you can find information as to our response. 

Our commitment is that we will continue to keep you updated and provide insights and leverage our unique data sets to provide that much-needed clarity, despite all the current uncertainties. 

Take care,
Lisa Claes



Available support

Through data, analytics and connectivity, CoreLogic is uniquely placed to help your business and customers find solutions to the changes and challenges posed by the COVID-19 pandemic. Below are some of the more important measures we are implementing.  We will continue to update you as we evolve these options.

If you need more information, or if we can assist in any other way, don’t hesitate to reach out to your client account manager, or the Customer Call Centre on 0800 355 355. Alternatively, fill out the form here.



Helping our lenders, valuers and brokers and their clients

We are leveraging our unique platforms, data and analytics to find innovative ways to maintain home lending operations during this time.

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Our initiatives include: 

  • Using remote digital valuation solutions to replace onsite inspections, including a customer portal that allows occupiers of the property to video stream and also add images 
  • Regular reporting on Automated Value Model (AVM) performance 
  • Increasing the number of usable AVMs available
  • Working with regulatory bodies to ensure industry standards are met while making more inspections types possible.



Helping our real estate clients

In uncertain times, we continue to provide data solutions and insights that are easy to understand and help provide clarity about the property market.

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We are:

  • Hosting webinars where the CoreLogic NZ Research team will share the latest insights on the impact of the pandemic.
  • Providing valuable insights into how the property market is performing in this disruptive time through regular blogs, podcasts and reports
  • Continuing to offer online webinar training to help you upskill in using RPNZ and Property Guru
  • Enhancing our Property Pro app with extended Title information and the ability to build CMAs. We’ve also added the My Territory screen so that users can receive push notifications about Withdrawn or Aged Listings in their territory.



Helping our insurance industry partners

We are re-purposing our unique data sets and platforms to enable you to continue business in this rapidly changing environment.

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We are:

  • Providing solutions for remote assessment of claims, and helping insurers to keep services running while maintaining the safety of all involved
  • Providing valuable insights into how the property market is performing in this disruptive time through regular blogs, podcasts and reports.

Assistance to government

Our data and insights are already shedding light on macro-economic trends, helping to inform government policy-making, and to shape long-term planning on the pandemic. That assistance is going to continue as we maintain our advisory role with key policy and decision makers in government and speak with government clients about developing solutions that will help them navigate the coming months. We are committed to providing data as quickly as possible to government agencies heavily involved in the COVID-19 response and recovery.

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The provision of services is a key need at this time and our New Zealand MasterMap is supporting this for many agencies already: delivering accurate addressing details and points-of-interest data such as the location of Supermarkets, Hospitals and Retirement Homes, and using our road data to help route services efficiently and effectively.


Helping our telecommunications and energy clients

Many of our customers provide essential services including broadband, power and gas – even more important now as many New Zealanders transition to working from home.

We are working with the industry to understand the data and solutions that will assist in continued delivery of services, optimisation of networks and efficiency of customer support. 


Helping essential supplies reach New Zealanders

We want to know more about how we can help retailers and logistics businesses get essential goods and services where they need to go fast.

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We can help with:

  • Accurate complex address data with pinpoint geospatial accuracy, helping deliveries get where they need to go
  • Routing solutions to optimise the multi-point delivery route, saving time and fuel
  • Providing insight as to priority - such as the need to understand if the address is related to a priority customer such as a retirement village residents. 

Latest COVID-19 reports and commentary

We are here to help

You may have a better idea how we can help you than we do. If you believe our data systems can assist you in any way, don’t hesitate to let us know by contacting your client account manager or the CoreLogic Customer Call Centre on 0800 355 355.  Alternatively, use the contact form below.


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